Needs From: United Way of Broome County

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The Shelter Resident Transition (SRT) Service Associate is a temporary role that supports people staying in Red Cross shelters after a large disaster. These staff members work directly with shelter residents to learn about their current situation, what resources they have, and what challenges are preventing them from leaving the shelter. Together, they help households create a personalized plan to move from the shelter into a more stable living situation, such as temporary or permanent housing.

By helping people find their next steps and leave the shelter sooner, this role helps reduce how long individuals and families are displaced by a disaster and supports their recovery. This work is typically needed during larger disaster responses.

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This role is a great fit for volunteers who:

Enjoy one‑on‑one conversations and building rapport with people from diverse backgrounds Are skilled at listening, asking questions, and helping people problem‑solve Have experience (formal or informal) in social services, case management, housing, customer service, or community support Are organized and able to manage multiple cases, prioritize tasks, and document information accurately Are comfortable working independently and as part of a team, including in remote or virtual environments Can remain calm, compassionate, and flexible in a fast‑paced, emotionally demanding environment

You don’t need to be a housing expert—training and support are provided. What matters most is your ability to support people through barriers and help them move toward stability after a disaster.

SRT/SA-specific Responsibilities: 

Steady-State SRT/SA Responsibilities (when not deployed in SRT) 

Maintain an active RC Care account Maintain familiarity with RC Care, which may include: Participating in steady-state Recovery Planning Casework or Individual Disaster Care support Deploy locally, including DAT responses and/or REC/CARE on Level 2 & 3 DROs Participate in NHQ Client Care Office Hours Practice RC Care usage in the RC Care Sandbox Mentor other RC Care users Participate in Regional/Chapter Mass Care exercises and workshops Review weekly RC Care Weekly Updates & Release Notes emails Participate in bi-annual SRT Casework RC Care Reports and Dashboards workshops Review SRT in RC Care video in EDGE prior to deploying Maintain familiarity with SRT casework, which may include: Participating in steady-state Recovery Planning Casework Participate in Bi-Monthly SRT engagement sessions Practice SRT Services in the RC Care Sandbox Read the monthly SRT Newsletter – Quick LooksTeach SRT Triage Fundamentals and SRT Casework Operations courses Mentor other caseworkers Participate in SRT refresher sessions prior to deploying 

 Operational-State SRT/SA Responsibilities (when deployed in SRT) 

Cultivates a trust-based relationship with each assigned household Meets regularly (commonly every 48 hours) with assigned households to support the creation of an individualized shelter transition plan Provides SRT Casework services equitably, including empowerment; transition planning; information; coaching; advocacy; resources & referrals; and, when needed, case conferencing and/or needs-based SRT financial assistance Documents individual/household resources, barriers, and progression towards an identified transition plan in RC Care As necessary: Uses and updates the Shelter Client Information Application (SCIA), including SRT Triage, Demographics, and moreCompletes RC Care Intake Ensures Immediate Assistance eligible households receive funds, when disbursed Works in collaboration with other activities at the shelter site, including shelter workers, Disaster Health Services, Disaster Mental Health, Disaster Spiritual Care, and more 

General Responsibilities for all Service Associates: 

Ensure work is carried out in alignment with our fundamental principles and within established guidelines Maintain flexibility in a continuously changing environment in which work priorities may change frequently Participate in all required meetings and review and complete daily tasks and reports Collaborate effectively with others in a disaster environment Efficiently handle time sensitive issues that may arise in area of responsibility Report the status of assigned responsibilities and tasks as directed Work independently while following the direction of the direct supervisor 

As a volunteer donor ambassador, you’ll ensure every blood donor has a wonderful experience from start to finish. Greet donors with a warm smile, assist them with checking in, and express heartfelt thanks for their generous donation. You’ll be a key part of our Biomedical Services team, making a real difference every day. Each shift you take helps save lives.

Needed Shifts at our Johnson City Blood Donation Center :

Mondays 12-5pm

Wednesdays 12-5pm

*Must have weekday availability*

Key Responsibilities

Create a Warm Welcome: Greet donors with gratitude and positivity, setting the tone for a lifesaving experience.Guide the Journey: Assist donors through check-in for a smooth, stress-free process.Provide Exceptional Care: Answer questions and ensure donors feel valued for their generosity.Share Our Mission: Help donors understand how their gift saves lives and strengthens communities.Educate & Empower: Explain the importance of blood types and how each donation helps patients in need.Ensure Comfort & Safety: Monitor post-donation recovery and provide clear instructions for care.Express Heartfelt Thanks: Reinforce the impact of every donation and the donor’s role in saving lives.Stay Connected: Make friendly reminder calls to help donors reschedule and remain engaged.Maintain a Safe Space: Keep donor areas clean and sanitized, reporting any issues promptly.Adapt & Support: Deliver a consistent, mission-driven experience at both mobile blood drives and fixed sites.

If you are interested and have weekday availability, please contact me for additional questions or information on how to apply.  kelli.quinn@redcross.org or (607) 752-6216

You can find additional volunteer opportunities by going to www.redcross.org/volunteer and entering in your zip code

Disaster ServicesYour skills turn data into lifesaving decisions - Information & Planning Generalist Service Responder

Key ResponsibilitiesPrepare standard reports, including Incident Action Plans (IAP) and Situation ReportsDistribute reports and plans as appropriateCreate incident mapsGather and distribute information important to the incident, including damage and communities impactedGather and analyze data regarding incident operationsAssist in scheduling briefings in support of operations planning

What makes you a great fit?Willingness to comply with Red Cross COVID-19 policies for in-person volunteer activities. Ability to collect, combine, and report key service delivery statistics and financial information.Ability to collect, process, and organize situation information, advise on weather conditions, and prepare situation summaries.Ability to collect, combine, and distribute operational plans and planning products during a disaster response.Demonstrates ability to involve others in managing problems and conflictDemonstrates good organizational skillsDemonstrates good facilitation skillsAbility to implement Incident Action Planning and to help ensure activities in the Documentation unit are efficient and cost-effective.Strong attention to detail.Computer skills and ability in the Microsoft windows platform, especially Word, Excel, Power Point and Teams.Adaptability to changing environments.

Customer Focus 

Is dedicated to meeting the expectations and requirements of internal and external customers; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. 

Action Oriented 

Enjoys working hard; is action oriented and full of energy for the things that she/she sees as challenging. 

Manages Diversity 

Treats all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes. 

Is able to:

Lift / carry 20 lbs. multiple times per shift.Sit for two-hour periods and walk for two miles during a shift.Work outdoors in inclement weather, extreme heat and/or humidity and/or extreme cold.Climb two or more flights of stairs.Speak clearly on phone and in person.Work for long periods on computer and/or reading small print and/or writing.Drive in daytime and at night

Disaster Spiritual Care Volunteer

Support survivors with compassionate, interfaith spiritual care.

The American Red Cross is seeking qualified chaplains, clergy members, and spiritual care providers to serve individuals and families experiencing disaster.

As a Disaster Spiritual Care volunteer, you will:

Provide emotional and spiritual support in times of crisis Help clients draw on their own beliefs and traditions Partner with local faith communities Support Red Cross disaster responders Deploy locally and, with experience, nationally

Qualifications: 

a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } Meets one of the following criteria: A disaster spiritual care provider in good standing with a National VOAD member organization. A Board-certified chaplain. A professional chaplain (paid or volunteer) endorsed by their organization. An endorsed leader of a local faith community or organization. Successfully completed the DSC Screening evaluation with a DSC Regional Program Lead or Division Advisor.

Disaster Mental Health – Licensed Clinicians Wanted

If you are a licensed mental health professional (LMSW, LCSW, LMHC, psychologist, MFT, school counselor, or psychiatric nurse), we invite you to join our Disaster Mental Health team. Volunteers help reduce trauma impact, provide emotional support, and connect clients to long-term resources. Support survivors and Red Cross responders during their most challenging moments.

Disaster Health Services – Nurses & EMTs Needed

The Red Cross urgently needs licensed healthcare professionals—RNs, LPNs, EMTs, paramedics, and more—to provide hands‑on care to shelter residents during disaster events. Volunteers support assessments, replace medications and equipment, and ensure clients' health needs are met. If you want to use your clinical skills in a meaningful, humanitarian way, this role is a great fit. Must have an unencumbered, current NYS license.

**Broome County is located near Susquehanna County, PA. We are also seeking Pennsylvania-licensed healthcare professionals to provide coverage in Susquehanna County.**

Disaster Recovery Client Care Caseworker

Join our Recovery Services team and help families rebuild after disaster. Client Care Caseworkers interview clients, provide financial assistance, make referrals, and support recovery planning using our RC Care system. This is an excellent role for compassionate communicators who enjoy helping people navigate resources and regain stability.  This is a hybrid position 

Disaster Action Team Specialist for Broome County (DAT)

This position supports the Regional Disaster Cycle Services department. To serve on a Disaster Action Team as a worker (in-training) on a DAT response to provide 24-hour immediate support and assistance to individuals and families who have been impacted by a home fire or other local disaster.

Key Responsibilities  Works as part of an assigned team to respond to local disasters within established timelines defined in the Disaster Action Team Program Standards & Procedures. Commits to being available during assigned shifts in RC Respond, the DAT scheduling system, and communicating scheduling conflicts with DAT Leadership. Maintains regular communication with Duty Officer and other members of the team while assigned to an event to ensure continuity and safety. Provides care, comfort and compassion to clients (in accordance with Red Cross standards and procedures). Works with on-scene DAT leader to assess whether additional resources/support are required and communicates those needs to DAT Leadership Completes second responder confirmations in RC Care, the client case work system. Attends regularly scheduled team/DAT meetings as required by Chapter/Region. Maintains RC Care Intake Trainee user access.  Time Commitment

 Minimum number of shifts as required by Chapter/Region.

Please go to www.redcross.org/volunteer to read more about this opportunity and more that are available in your area

Development Opportunities

DAT Service Associate, Caseworker 

Qualifications 

Required:

Comfortable using and learning new technology Reliable access to a cell phone (with ability to receive text messages), laptop or computer. Able to respond reliably to local disasters when signed up for a shift. Able to follow Red Cross DAT and other related standards and procedures. Commitment to use RC Care and RC Respond systems as needed. Able to work in challenging and stressful conditions such as poor air quality, uneven ground, adverse weather, etc. Must be 18 years or older. Must have a valid driver's license and/or a timely, reliable way to get to a disaster scene. Able to take direction from leadership. Strong verbal communications skills Willingness to comply with current public health and Red Cross policies

 

 

When disaster strikes—whether it’s a home fire, flood or storm—your community needs you. As a local disaster responder, you’ll be there to provide comfort, shelter and support to families in need—right in your own neighborhood.

Be the neighbor who shows up when it matters most.

What you’ll do:

Respond to local emergencies like home fires and

severe weather

Provide food, shelter and emotional support to

affected families

Be a part of a team of American Red Cross volunteers

Bringing hope to families affected by disaster.

Requirements:

Available to sign up for shifts (4, 8 or 12 hours)Able to travel within 60 miles of your homeAt least 16 years oldFlexible and adaptable in fast-changing situations

Sign up to volunteer today! Respond to disasters in your community.

For more information please visit: www.redcross.org/volunteer or contact Kelli Quinn at kelli.quinn@redcross.org to find out how you can help locally

When hurricanes, wildfires and other disasters strike, communities are often left with critical needs for basics like food and shelter. You can be the one to help address these needs—as you provide comfort and help those impacted begin to recover.

Deliver relief. Be there when it matters most.

The Red Cross provides:

Housing and travel arrangementsHands-on training and supportFlexibility to choose your deployment availability

Requirements:

Available to travel outside of your local area for 2 weeksAble to travel within 48 hours of assignmentAt least 18 years oldFlexible and adaptable in fast-changing situations

For more information please visit: https://www.redcross.org/volunteer/volunteer-opportunities/nrt-deployment.html or contact us via RecruitWNY@redcross.org